Business 101: How to Answer the Phone in a Rehab Practice
Could your front end personnel be costing you thousands in lost revenue by answering the phone incorrectly?
Could the way in which our front desk personnel be handing (or mishandling) the initial phone call be part of the decline in business revenue and conversions?
In this tutorial, Alex Earl takes you on an in-depth view of one of the most frustrating aspects to running a business - THE INITIAL CALL.
In this training, we discuss:
- The 3 Pathways incoming calls all take
- The exact script used to answer the initial question (and how to set the tone for the exact needs of the patient)
- How to handle the dreaded "do you take insurance?"
- The 3 key targets of success (based on the 3 Pathways)
Dr. Alex Earl is a chiropractic physician and one of the world's thought leaders in the modern chiropractic and physical therapy private practice sector. He is the co-founder and lead international instructor for Midwest Rehabilitation Institute (MWRI). He is committed to the MWRI vision of building successful private practices which achieve exceptional patient outcomes. Contrary to popular industry beliefs, MWRI believes it IS possible to run a successful rehabilitation oriented private practice and help a lot of patients in pain without compromising on your treatment values. He currently serves as the team chiropractic physician for the Chicago Red Stars women’s professional soccer team in addition to consulting with several professional organizations.